CLIENT/PRODUCT:
LG CNS, TunA
TYPE:
CONSULTING
DURATION:
7 MONTHS
ROLE:
UX RESEARCH & DESIGN
Enhancing Enterprise Monitoring Dashboards
context.
challenge.
Research identified three core issues
Navigation pain points: Inonsistent information architecture and UI patterns made workflows confusion.
Alerg overload: Operators experienced fatigue from false positives and shallow context.
Lack of flexibility: A single dashboard layout failed to support different user roles (e.g. Dev.Ops, SRE, IT managers).
[Large image placeholder: Annotated screenshot of “before” dashboard showing pain points]
The goal for this project was to improve tje TunA dashboard's usability and align features to distinct operator roles (SRE, DeveOps, IT ops), while also improving compatibility with other LG CNS solutions (LENA, UXM, J-Jobs).
Project Goal: Redesign TunA’s dashboard experience to improve usability, visibility, and efficiency and lay the groundwork for customizable, role-specific dashboards.
process.
We conducted stakeholder interviews, user journey mapping, and iterative wireframing to reimagine TunA;s monitoring experience.
Key solutions included:
Role-based dashboards : Introducig customizable layouts tailored to different operator needs.
Improved trace visualization: Clearer maps of service calls and bottlenecks in microservice archtectures.
Refined alerts: Prioritization and better corrleation of system metrics to reduce noise.
[Large image placeholders: Before/after dashboards, new role-based template, service trace visualization]
